THE IMPACT FRAMEWORK
Inquire
We meet key stakeholders,
we observe
Meet many stakeholders :
Multiple perspectives are like
a 360 degree mirror
Ask many questions :
Have minimal pre-conceived ideas
Make notes :
Do not rely on memory
Space it out :
Don’t have to finish
all inquiry on Day 1
Use science :
Psychometrics, Focus groups, Surveys, Shadow meetings and Townhalls
Measure
We study
reports, products,
findings
Trend of key parameters
(Financials, Engagement scores, Customer churn, Profitability,
Product mix)
Word Clouds
(Surveys, Meetings, Townhalls)
Organisation Pyramid
/ Reporting Structure
Performance Management
(Ratings, Payouts, Reward philosophy)
Same parameters for key competitors (as relevant)
Present
We present our hypothesis; we make recommendations
Create a hypothesis
Suggest possible scenarios
Seek feedback from stakeholders
Approve
We gain approval on the approach, budget, time commitment, resources
Suggest possible scenarios
Seek feedback from stakeholders
Agree on the pilot launch of `Change’ stage
Test
At various points,
we check for progress
Review
Climate Survey
Take up a bigger project