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THE SIX SIGMA
5C : SIX SIGMA WAY TO DRIVE YOUR CHANGE PROGRAM
Charter
Problem / Opportunity
• Identify problem or opportunity
• Identify success criteria
• Prioritize projects
Confirm
Data & Emotions
• Data
• Informal feedback
• Formal feedback
Change
Execution
• Detailed project plans
• Change technology & process
• Use Change toolkit
Control
Sustain / Leverage
• Process
• Systems and technology
• Stakeholder experience
Coach
Empower / Enable
• Business / function leaders
• Change leaders
• Stakeholders
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